{"id":18440,"date":"2021-11-25T18:08:28","date_gmt":"2021-11-25T11:08:28","guid":{"rendered":"https:\/\/vodenglish.news\/?p=18440"},"modified":"2022-03-09T14:03:32","modified_gmt":"2022-03-09T07:03:32","slug":"dominant-aba-online-banking-app-atms-suffer-outage","status":"publish","type":"post","link":"https:\/\/vodenglish.news\/dominant-aba-online-banking-app-atms-suffer-outage\/","title":{"rendered":"\u2018Dominant\u2019 ABA Online Banking App, ATMs Suffer Outage"},"content":{"rendered":"\n<p>Rith Rong, working at a Khmer roast duck restaurant in Boeng Keng Kang I, said the majority of his delivery customers now pay by ABA.<\/p>\n\n\n\n<p>\u201cIt\u2019s just easier,\u201d he said. \u201cIt helps the customer avoid confusion. Sometimes if they pay by cash, they get confused and pay more or less. But through the app it\u2019s accurate.\u201d<\/p>\n\n\n\n<p>On Thursday, however, it was the customers of ABA Bank \u2014 which has become \u201cdominant\u201d in the country for mobile payments \u2014 facing confusion as a botched overnight system upgrade took down services for the best part of the working day, with some reporting that they were not able to see the money in their accounts.<\/p>\n\n\n\n<p>Services began to be gradually restored around 2:30 p.m.<\/p>\n\n\n\n<p>\u201cWe started with the most critical service, which is our mobile banking application. And it is working normal for payments and transfers now,\u201d said chief marketing officer Igor Zimarev.<\/p>\n\n\n\n<p>Other services were relaunched one by one: at 3 p.m., branch operations were restored; by 3:45 p.m., ATMs were back online; and by 4:30 p.m., the company\u2019s IBB, or \u201ciBanking\u200b for\u200b Business\u200b,\u201d was back. <a href=\"https:\/\/www.ababank.com\/en\/business-hours\/\">Branch operations<\/a> were extended by an hour to 5 p.m.<\/p>\n\n\n\n<p>\u201cThe cause is the overnight upgrade of the banking platform that didn\u2019t go as planned and took much more time to complete. There was an error in the upgrade package, and we took extra time to make sure the error was eliminated and all our systems are working properly after the upgrade,\u201d Zimarev said. \u201cThe Bank brings its sincere apologies to all those customers who got affected by this upgrade, which took more time than planned and slowed down our operations.\u201d<\/p>\n\n\n\n<p>ABA would investigate the incident further to prevent future issues, he added.<\/p>\n\n\n\n<p>Stephen Higgins, founder and managing partner of Mekong Strategic Partners, said it was impossible to know the value of transactions affected, as some would be queued up until the system restarted, while others would never go through.<\/p>\n\n\n\n<p>\u201cThis is exceptionally unusual, and anything that takes your customer-facing channels offline for the best part of a day is significant,\u201d Higgins said.<\/p>\n\n\n\n<p>He added that ABA\u2019s mobile app had become \u201cthe dominant payments app\u201d in Cambodia due to its \u201cvery good product,\u201d a situation that raised the possibility of widespread problems.<\/p>\n\n\n\n<p>\u201cHowever, what we saw today was the risk involved in having one bank have that level of dominance, which is why I think it is really important for Cambodia that the NBC\u2019s Bakong app continues to grow and gain acceptance,\u201d he said.<\/p>\n\n\n\n<p>The National Bank has its own payments app, <a href=\"https:\/\/bakong.nbc.org.kh\/en\/\">Bakong<\/a>, whose website lists 28 participating banks.<\/p>\n\n\n\n<p>According to its latest quarterly report, ABA has 1.8 million accounts and around $6 billion in deposits.<\/p>\n\n\n\n<p>Pov Bunlong, a food delivery driver in Phnom Penh, said he spent the morning fearing that he was losing money on his deliveries.<\/p>\n\n\n\n<p>\u201cI couldn\u2019t see the money in my account. I was scared that the money would not go through to the account, or that I lost money from the customers. So I would owe [money] to the company,\u201d Bunlong said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ABA Bank suffered widespread outages in its services on Thursday, especially its popular mobile and payment application, after a scheduled system upgrade went awry Wednesday night. <\/p>\n","protected":false},"author":117,"featured_media":18441,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":[],"categories":[19,7577],"tags":[7645,7646,7644,7647],"priority":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u2018Dominant\u2019 ABA Online Banking App, ATMs Suffer Outage<\/title>\n<meta name=\"description\" content=\"ABA Bank suffered widespread outages in its services on Thursday, especially its popular mobile and payment application, after a scheduled system upgrade went awry Wednesday night.\" \/>\n<meta name=\"robots\" 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